Shipping policy
We ship to the United States only. Paid Monthly Drop orders ship free. June Club members cover shipping on free pieces from Josephine's Vault, using the table below.
Where we ship
We ship to addresses in the United States only. We do not ship to addresses outside the United States.
Shipping costs
The Monthly Drop
A new collection on the 1st of every month, at regular price for everyone, with free US shipping. Paid Monthly Drop orders ship free, with no minimum order.
Josephine's Vault
Vault pieces are free for June Club members, who only cover shipping. Shipping is charged per order, by the number of Vault pieces in it:
| Vault pieces in your order | Shipping |
|---|---|
| 1 to 2 pieces | $29.95 |
| 3 pieces | $44.95 |
| 4 pieces | $59.95 |
| 5 pieces | $74.95 |
| Each extra piece | +$15 |
Shipping for 1 or 2 pieces costs the same, so your second piece ships free. From two pieces, shipping works out to under $15 a piece. Each Vault order carries its own shipping, so pieces claimed together in one order cost less to ship.
Example: 3 Vault pieces: the pieces are $0, shipping is $44.95.
Drop and Vault in one order
One package, you pay only the Vault shipping. Your Monthly Drop pieces travel free in the same package.
The June Club membership line never adds shipping. Your shipping cost is shown in your bag and at checkout before you pay. If your order ships in more than one package, you still pay shipping only once. If sales tax applies, it is shown at checkout too.
Processing and delivery times
- Order cutoff: 5:00 PM Eastern Time. Orders placed after the cutoff are processed from the next business day.
- Processing: 1 to 2 business days to check, pack and hand over your order.
- Transit: 6 to 8 business days with our carriers.
- Estimated delivery: 7 to 10 business days from your order in total.
Business days are Monday to Friday, except US federal holidays. In the weeks before Thanksgiving and Christmas, carriers can need a few extra days, so order gifts early.
Tracking your order
When your order ships, we email you a tracking number and a link to follow your package all the way to your door.
Delivery problems
- Wrong address: please check your address at checkout. Email us within 12 hours of ordering to change it. If a package comes back to us because of an address error, we contact you to arrange a new delivery.
- No movement: if your tracking has not moved for 10 days, email us and we follow it up with the carrier.
- Lost package: if the carrier confirms your package is lost, we send a replacement or refund what you paid for it.
- Marked delivered but not received: check your mailbox, porch and neighbors, and allow one more business day. Then email us. We open a claim with the carrier. Once the package is confirmed lost, we send a replacement or refund what you paid for it.
- Damaged on arrival: email us a photo within 30 days of delivery, and we put it right as described in our Refund Policy.
Questions
See our FAQ or email support@josephineandjune.com.
Our Business Information
Store Name: Josephine & June
Legal Entity: IWNS consulting LTD
Email: support@josephineandjune.com
Contact form: Contact us
Membership portal: cancel.josephineandjune.com
Company Address: Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom
This is our business address, not a returns address. Please email us before you send anything back, and we will reply with the right return address.