Refund policy

We want you to love every piece. If something is not right, this policy explains exactly what happens next. Always email us first at support@josephineandjune.com, and we will guide you.

At a glance

  • Monthly Drop pieces: return them within 30 days of delivery for a refund of the price you paid.
  • Vault pieces: they are free for members, so there is no product price to refund. Return them within 30 days of delivery and we refund the Vault shipping you paid for the returned pieces.
  • Damaged, faulty or wrong pieces: tell us within 30 days of delivery, and we replace or refund at no cost to you.
  • June Club fees: cancel during your 7 free days and you are never charged for the membership. The rules for monthly fees are below.
  • Refunds go back to your original payment method, never as store credit only.

Monthly Drop pieces

You can return any Monthly Drop piece within 30 days of the day it is delivered. Pieces must be unworn, in their original condition and returned in their original box or packaging. For hygiene reasons, earrings must also come back with their original backs.

We refund the price you paid for each returned piece. Monthly Drop orders ship free, so there is no shipping charge to refund. If you return a piece because you changed your mind or it does not fit, the return postage is yours. If it arrived damaged, faulty or wrong, we cover it.

Need a different ring size? Email us. If your size is in stock, we exchange the ring. If it is not, we refund you.

Pieces from Josephine's Vault

Vault pieces cost $0 for June Club members, who only cover shipping. You can return Vault pieces within 30 days of delivery, unworn and in their original packaging.

We refund the shipping you paid for the pieces you send back. We work it out with the table in our Shipping Policy: the shipping you paid, minus the shipping for the pieces you keep.

  • You claimed 3 pieces and paid $44.95 shipping. You return 1 and keep 2, which ship for $29.95. We refund $15.
  • You return all 3 pieces. We refund the full $44.95.
  • You claimed 2 pieces and return 1. One piece ships for the same $29.95 as two, so the shipping does not change.

Return postage is yours, unless the piece arrived damaged, faulty or wrong. A returned Vault piece cannot be swapped for another one. Simply claim the piece you prefer in a new Vault order while your membership is active.

Damaged, faulty or wrong pieces

If a piece arrives damaged, faulty or different from your order, tell us within 30 days of delivery. Email us your order number and a photo. We send a replacement or a refund, your choice. For a Monthly Drop piece we refund the price you paid. For a Vault piece we send a replacement while stock lasts, or refund the shipping for that piece as explained above. If we need the piece back, we send you a prepaid return label.

June Club membership fees

  • Cancel during your 7 free days and you are never charged for the membership.
  • Charged after you canceled, charged twice, or charged in a way you did not agree to? We refund that charge in full.
  • Forgot to cancel? If you have not ordered from the Vault since your last charge, email us within 14 days of that charge. We refund it in full and cancel your membership.
  • In all other cases, the fee for a month that has started is not refunded, and your membership stays active until that month ends.

Refunds go back to your original payment method within 7 business days of approval. Your bank may need a few extra days to show it.

Cancel anytime at cancel.josephineandjune.com or email support@josephineandjune.com. The full rules are in our June Club Membership Terms.

How to start a return

  1. Email support@josephineandjune.com within 30 days of delivery, with your order number and the pieces you want to return.
  2. We reply with the return address and instructions. Please do not send returns to our business address.
  3. Pack the pieces in their original box or packaging and send them with a tracked service. Keep your tracking number until your refund arrives.

How refunds work

  • We check your return within 2 business days of its arrival and email you once it is approved.
  • We refund in money to your original payment method, never as store credit only.
  • Return postage is not refunded, unless the piece arrived damaged, faulty or wrong.

Refunds go back to your original payment method within 7 business days of approval. Your bank may need a few extra days to show it.

Changing or canceling an order

Email us within 12 hours of placing your order. We change or cancel it, as long as it has not been processed for shipping. After that, you can return it under this policy. Canceling an order does not cancel your June Club membership. To cancel your membership, see the membership section above.

Questions

See our FAQ or email support@josephineandjune.com.

Our Business Information

Store Name: Josephine & June
Legal Entity: IWNS consulting LTD
Email: support@josephineandjune.com
Contact form: Contact us
Membership portal: cancel.josephineandjune.com

Company Address: Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom

This is our business address, not a returns address. Please email us before you send anything back, and we will reply with the right return address.